Team Leader (Customer Service Team)

Miejsce pracy Kraków
Region małopolskie
Opis oferty For Our Client we are currently looking for experienced and skilled Team Leader to join and manage Customer Service Team based in Kraków. 
Zakres obowiązków
  • Actively managing a team of Customer Service Agents on a day to day basis including coaching, training & development
  • Providing feedback and follow up on performance of tasks to Agents
  • Responding and take action to customer concerns and complaints
  • Ensuring work is appropriately distributed and completed within the team accurately and in a timely manner.
  • Ensuring compliance with Company guidelines and policies
  • Communicating solutions, successes and opportunities to staff
  • Supervising and training associates on customer service best practice as well as all other pertinent policies.
Poszukiwane kompetencje
  • Minimum  3 years’ experience in Customer services department
  • At least 2 years’ experience leading a team
  • Perfect communication skills both verbal and written are essential for the role
  • Genuine ability to coach others and have adequate skills to conduct difficult conversation when needed
  • Effective organizational skills to plan work schedules and manage multiple projects/plans.
  • Ability to document process and tools in detailed standards.
Oferujemy
  • Attractive compensation
  • Home office possibilities
  • Lunch card
  • Private health care
  • International work environment
  • Holiday allowance
  • Recognition and CSR activities
Data ostatniej modyfikacji piątek, 1 października 2021